FAQs

1. What is Sunpatio?

Sunpatio, owned by Sunon Furniture LLC, is an online store offering a wide range of high-quality outdoor furniture and accessories designed to enhance your patio experience.

2. What payment methods do you accept?

We accept various payment methods, including:

  • Credit/Debit Cards (Visa, MasterCard, American Express, Discover)
  • PayPal
  • Apple Pay/Google Pay
  • Buy Now, Pay Later options through Klarna or Afterpay
  • Direct bank transfers (for larger orders)

3. What are your shipping policies?

  • Processing Time: Orders are processed within 1-2 business days.
  • Transit Time: Delivery typically takes 8-10 business days.
  • Shipping Cost: We offer free shipping on all orders within the continental United States.

4. Can I track my order?

Yes! Once your order has been shipped, you will receive a confirmation email with a tracking number, allowing you to monitor the progress of your delivery.

5. What is your return policy?

You can return your item within 30 days of receiving it. To be eligible for a return, the item must be unused, in its original packaging, and include proof of purchase. Please refer to our Return and Refund Policy for detailed instructions.

6. What should I do if I receive a damaged or defective item?

If you receive a damaged or defective item, please contact us immediately at contact@sunpatio.shop or +1 970 747 5880. Provide details and photos of the damage, and we will arrange for a replacement or refund.

7. Do you offer exchanges?

Yes, you can exchange items by following our return process. Once your return is processed, you can place a new order for the desired item.

8. How can I contact customer service?

You can reach our customer service team at:

  • Email: contact@sunpatio.shop
  • Phone: +1 970 747 5880
  • Address: 525 Technology Dr., Ste. 150, Irvine, CA 92618

9. Do you ship internationally?

Currently, we only offer shipping within the continental United States. Please check back for updates on international shipping options in the future.

10. How do I unsubscribe from your emails?

If you wish to unsubscribe from our promotional emails, you can click the "unsubscribe" link at the bottom of any email you receive from us.